1. Scope of Services
Tibbway International Patient Care Services ("Tibbway") operates as an international medical coordination and patient navigation facilitator based in Kerala, India. Tibbway facilitates introductions, report reviews, online video consultations, hospital scheduling, and local non-medical logistics support.
Tibbway provides medical navigation and coordination services, not medical diagnosis or treatment. All clinical decisions, evaluations, diagnoses, and treatments are carried out solely by licensed, qualified medical professionals and registered hospitals.
2. No Obligation to Travel
Submitting an enquiry or sharing diagnostic reports for initial specialist evaluation does not create any obligation for you or your family to travel or undertake medical procedures in India. You maintain complete autonomy over your healthcare decisions.
3. Nature of Estimates
Treatment cost estimates and hospital proposals provided to patients are preliminary figures based upon remote report evaluations and provider-supplied fee structures. Actual medical and surgical charges are determined solely by the treating hospital upon clinical examination, diagnostic confirmation, actual procedures performed, and recovery duration.
4. Fees and Payment
Tibbway coordination service fees, doctor consultation charges, and hospital treatment fees are communicated clearly and transparently before service confirmation. Direct hospital medical expenses are payable to the treating hospital in accordance with their billing policies.
5. Patient Responsibilities
Patients are responsible for providing complete, accurate, and up-to-date medical records and history. Patients and companions are also responsible for maintaining valid passports and complying with relevant Indian visa and entry requirements.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.