Questions, answered clearly.

Tibbway is an international patient care and medical coordination service based in Kerala, India. We help patients from Oman, the UAE, Saudi Arabia and across the Gulf find the right specialist in India, consult the doctor online before travelling, and receive a clear treatment plan and cost estimate. We then coordinate hospital appointments, airport pickup, stay, Arabic language support and follow-up after you return home.

Send us a message on WhatsApp (+91 62820 65943), e-mail [email protected] or use the enquiry form on our website. Share your recent medical reports, and we arrange a review and an online video consultation with a suitable specialist. You then receive a treatment plan and cost estimate, and decide whether to travel. There is no obligation.

No. There is absolutely no obligation to travel. Our service is designed to give you clarity and information first. You receive specialist recommendations, treatment approaches, and estimated costs so you can decide in your own time whether to proceed.

No. Tibbway is an international patient care and medical coordination service, not a healthcare provider. We provide medical navigation and coordination. All clinical evaluations, diagnoses, and treatments are carried out exclusively by qualified medical doctors and accredited hospitals in India.

Tibbway is legally registered and based in Kerala, India. We coordinate patient care across leading healthcare destinations in India, connecting patients with suitable centres based on their clinical requirements.

We recommend sharing recent doctor summaries, diagnostic test results (blood work, biopsies, ECGs), and imaging files (MRI, CT, X-ray reports along with CD/DICOM files where possible). The more detailed your recent records, the clearer the specialist's assessment will be.

Direct online consultations with Indian medical specialists are subject to specialist availability and the doctor's or hospital's consultation fees. Tibbway coordinates the appointment, scheduling, and technical connection; all applicable fees are communicated upfront before scheduling.

Typically, once all required reports and imaging files are submitted, a specialist review and treatment proposal are coordinated within 48 to 72 hours, depending on the complexity of the case and doctor availability.

Yes, Tibbway charges service/coordination fees for dedicated case management, hospital coordination, and personalised logistics support. All services and fees are explained clearly before any service is confirmed, maintaining complete transparency.

Cost estimates are hospital-specific figures based on the available records and preliminary doctor assessment. Final treatment charges are determined by the treating hospital in India following in-person clinical examination, actual procedures performed, and length of stay.

Once you decide to travel, we assist in coordinating hospital admission dates, airport pickup and drop-off, and finding suitable accommodation close to the medical facility.

Yes, accompanying family members are welcome and often vital for patient comfort. We assist with accommodation options suitable for families and coordinate family logistics throughout the stay.

Yes. Communication support in Arabic is available where arranged, assisting you during doctor consultations and hospital interactions to ensure total comfort and mutual understanding.

Yes, female patient guide assistance is available as an optional service, subject to availability, ensuring dedicated support and cultural comfort for female patients and their companions.

Patient privacy is a founding principle. Your medical records and personal information are treated with strict confidentiality and are shared exclusively with verified medical specialists and hospitals involved in evaluating your case.