1. Our Commitment to Patient Privacy
At Tibbway International Patient Care Services ("Tibbway", "we", "our", or "us"), we recognize the sensitivity of medical data. We are firmly committed to safeguarding the privacy and confidentiality of international patients, accompanying family members, and website visitors. This Privacy Policy details how we collect, handle, store, and share your personal and health-related information.
2. Confidential Handling of Medical Records
When you submit medical reports, diagnostic imaging (MRI, CT, X-ray), laboratory reports, doctor prescriptions, or case histories:
- Purpose Limitation: Your health records are used solely to facilitate clinical reviews, doctor video consultations, and hospital treatment proposals in India.
- Authorized Sharing Only: Records are shared exclusively with verified specialist physicians and clinical coordination departments at treating hospitals evaluating your case.
- No Commercial Disclosure: Tibbway will never sell, rent, trade, or monetize your medical data or personal details to third-party marketing networks or insurers.
- Encrypted Channels: We encourage and utilize secure and encrypted transfer methods for all sensitive health documents.
3. Information We Collect
We collect information necessary to facilitate your medical coordination:
- Contact Information: Full name, email address, telephone and WhatsApp number, and country of residence.
- Patient Information: Age, gender, medical history, primary symptoms, and desired speciality care.
- Technical Data: Anonymized website analytics data (such as browser type and pages viewed) to maintain website reliability, subject to your cookie preferences.
4. Data Retention and Security
We retain medical records only for the period necessary to complete the coordination, consultation, and follow-up stages of your case, or as required by applicable Indian legal and healthcare record-keeping standards. You may request the deletion or retrieval of your submitted records at any time by contacting our privacy officer at [email protected].
5. International Data Transfers
As an international patient care service facilitating treatment in India, information you provide from abroad (including from GCC and Middle Eastern nations) is processed in India to coordinate appointments with licensed healthcare professionals.
6. Contact Our Privacy Officer
For any questions regarding this Privacy Policy or your medical records:
Email: [email protected]
Office: Kerala, India